Refund & Cancellation Policy

Last updated: June 2026

This policy describes how refunds and cancellations are handled by product category. Specific pricing for any purchase is shown at checkout or on the private payment link sent after a review or consult.

Digital assessment and report purchases

Digital reports are delivered as a download or hosted result page. Once delivered they are non-refundable. If a file did not generate correctly or did not deliver, email us and we will re-issue at no charge.

OS or membership access

Monthly access can be cancelled anytime from your account; cancellation takes effect at the end of the current billing period and partial months are not pro-rated. Annual access is refundable within 14 days of the original purchase if usage has been minimal; after 14 days annual access is non-refundable but continues through the renewal date.

Live 1:1 sessions

Cancel or reschedule at least 24 hours before your booked time for a full refund. After the session has been delivered, the fee is non-refundable. If the session was unsatisfactory because of an issue on our end, contact us and we will work with you in good faith.

Team and in-person engagements

Team or in-person engagements are governed by the written scope or agreement issued before work begins. Deposits and travel-related costs (mileage, airfare, lodging, meals, venue) are non-refundable once incurred or booked. Unused sessions or undelivered work are refundable in good faith on a case-by-case basis. In-person delivery is U.S.-only and we do not guarantee specific performance outcomes.

Private payment links

Private payment links sent after a review or consult follow the refund terms for whichever category the purchase falls into (digital, OS access, live session, or team/in-person). Any custom terms will be stated on the link or in the email that delivers it.

Failed or canceled payments

If a payment fails, is reversed, or is canceled before access is provisioned, no charge stands and no refund is required. If you were charged but did not receive access, contact us and we will resolve it.

Access or provisioning issues

If your purchase completed but the corresponding access did not unlock, email us with the order details and we will provision access or refund the charge — your choice.

How to request

Email ibeperformance26@gmail.com with your order details. We respond within 1 business day.

Chargebacks

Please contact us first — we resolve almost every issue directly and faster than the dispute process.