Refund & Cancellation Policy

Last updated: September 2026

This policy describes how cancellations and refunds are handled by category. Any fee for coaching work is agreed in writing after your discovery call, nothing is sold from this page.

Digital assessment and report purchases

Digital reports are delivered as a download or hosted result page. Once delivered they are non-refundable. If a file did not generate correctly or did not deliver, email us and we will re-issue at no charge.

Individual sessions

Cancel or reschedule at least 48 hours before your booked time and the session is moved or refunded in full. Inside 48 hours the session is treated as delivered. If a session was unsatisfactory because of an issue on our end, contact us and we will work with you in good faith.

Fixed-term coaching programs

Coaching programs run for a fixed term agreed in writing before work begins. Where a payment plan is offered, the instalments are simply a way to spread the same total, they are a commitment to the full program, not a month-to-month subscription you cancel at will. Choosing a payment plan never changes the total. If something serious happens, medical, family emergency, relocation, or other extraordinary circumstances, contact us; exceptions are handled case by case with written approval.

Team, workshop, and in-person engagements

Team and in-person work is governed by the written agreement issued before work begins. Cancel or reschedule at least 14 calendar days before the delivery date at no charge. Inside 14 days, any non-recoverable travel costs plus 50% of the professional fee remain due. Inside 72 hours, or for a no-show, the engagement is treated as delivered and travel remains due, unless your written agreement says otherwise. Travel is invoiced separately and is due at least 14 days before the on-site dates. In-person delivery is U.S.-only and we do not guarantee specific performance outcomes.

Overdue invoices

If an invoice is more than 7 days overdue, scheduled work pauses until it is settled. Resuming is subject to calendar availability.

Private payment links

Private payment links sent after a review or consult follow the refund terms for whichever category the purchase falls into (digital, OS access, live session, or team/in-person). Any custom terms will be stated on the link or in the email that delivers it.

Failed or canceled payments

If a payment fails, is reversed, or is canceled before access is provisioned, no charge stands and no refund is required. If you were charged but did not receive access, contact us and we will resolve it.

Access or provisioning issues

If your purchase completed but the corresponding access did not unlock, email us with the order details and we will provision access or refund the charge, your choice.

How to request

Email ibeperformance26@gmail.com with your order details. I will follow up directly.

Chargebacks

Please contact us first, we resolve almost every issue directly and faster than the dispute process.